Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at energypwr05@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at energypwr05@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@officepwr.co.uk

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at energypwr05@gmail.com. Please note that returns will need to be sent to the following address: 101, 114 Manningham Lane, BD8 7JF, Bradford

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at energypwr05@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund & Return Policy

Last updated: April 5, 2026

Thank you for shopping with Energy Pwr Ltd.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. This policy has been created in accordance with standard Shopify guidelines.

Interpretation and Definitions

Company (referred to as either “the Company”, “We”, “Us” or “Our”)
Energy Pwr Ltd
101, 114 Manningham Lane
Bradford, BD8 7JF
Email: info@officepwr.co.uk
Phone: 07498647179

Returns

You have the right to return your order within 14 days without giving any reason.

The deadline for returning an item is 14 days from the date you received the goods.

To be eligible for a return, your item must:

Be in the same condition that you received it
Be unused and in its original packaging
Include proof of purchase (receipt or order confirmation)

Return Process

To initiate a return, please contact us at info@officepwr.co.uk.

Once your return is approved, we will provide instructions on how and where to send your package. Items sent back without prior authorization may not be accepted.

Return shipping costs:

Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt.

If your item is:

Damaged
Defective
Incorrect

Contact us immediately at info@officepwr.co.uk or call 07498647179 so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods
Custom or personalised products
Hygiene-sensitive items (if opened)
Gift cards or downloadable products (if applicable)

If you are unsure whether your item qualifies, please contact us before purchasing.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange an item, contact us at info@officepwr.co.uk.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

Your refund will be processed within 5–10 business days
The refund will be issued to your original payment method

Please note:

It may take additional time for your bank or card provider to process and post the refund.

Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your credit card provider
Contact your bank

If you’ve done all of the above and still have not received your refund, please contact us at info@officepwr.co.uk.

Cancellations

Orders can be cancelled before they are dispatched. Once shipped, cancellations are no longer possible, and you will need to follow the return process.