Shipping policy

Shipping Policy

Last updated: April 5, 2026

Thank you for shopping with Energy Pwr Ltd. This Shipping Policy outlines how we process and deliver orders, in line with standard Shopify practices.

Company Information

Energy Pwr Ltd
101, 114 Manningham Lane
Bradford, BD8 7JF
Phone: 07498647179
Email: info@officepwr.co.uk

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

You will receive another notification when your order has been dispatched.

Please note:

  • Orders may experience delays during peak seasons or due to unforeseen circumstances.

  • If there is a significant delay, we will contact you via email or phone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • UK Standard Delivery: 2–5 business days

  • UK Express Delivery: 1–2 business days

  • International Delivery: 5–10 business days (may vary by destination)

Delivery times are estimates and not guaranteed.

Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email that may include a tracking number. Tracking information may take up to 24 hours to update.

Customs, Duties & Taxes

Energy Pwr Ltd is not responsible for any customs fees, import duties, or taxes applied to your order.

All fees imposed during or after shipping are the responsibility of the customer.

Shipping Restrictions

We currently ship to:

  • United Kingdom

  • Selected international destinations

If we are unable to ship to your location, you will be notified at checkout or shortly after placing your order.

Delays & Lost Packages

Energy Pwr Ltd is not liable for delays caused by shipping carriers or customs.

If your order is significantly delayed or appears lost, please contact us at:

We will do our best to assist you in resolving the issue.

Incorrect Shipping Addresses

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately.

Damaged Items in Transit

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the damaged item and packaging

We will work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

Energy Pwr Ltd
101, 114 Manningham Lane
Bradford, BD8 7JF
Phone: 07498647179
Email: info@officepwr.co.uk